Shipping & Delivery Policy
All orders are usually shipped out within 1-2 business days. Delivery times can vary depending on destination, time of receiving the order and order size.
US: Orders are usually delivered between 3 – 6 business days. Shipping and handling charges consist of US$5 per order + US$1.25 per item in the order.
CA: Orders are usually delivered between 3 – 7 business days except for smaller orders (up to 3 items) which can take longer up to 10 business days in remote locations. Shipping and handling charges consist of CA$5 per order + CA$1.25 per item in the order.
UK: Orders are usually delivered between 2 – 5 business days. Shipping and handling charges vary by the number of items in the order. £6 flat for 1-8 items. £12 flat for 9-24 items. £18 flat for 25 – 50 items. £24 flat for 51 or more items.
EU: Orders are usually delivered between 3 – 6 business days. Shipping and handling charges consist of €5 per order + €1.25 per item in the order.
Return Policy
We offer a full refund of the original purchase price within the 30-day money-back guarantee for all our Super Patches (conditions apply). Shipping & Handling charges are non-refundable. Regarding refund of Kit(s) / Pack(s) of Patches, the refund amount will be prorated: this means we will refund for the patches that are returned to us in fully resalable condition in unopened, original packaging. Sender will bear the return shipping charges.
To start your request for refund, return or exchange, please email returns@superpatch.com with your order number and reason for request. Please do not return the products without prior written approval from returns@superpatch.com. We aim to process all such requests (once approved) within 10 - 15 business days after you contact us.
Important note: Any missing items/orders must be reported to the Returns Department within 3 calendar days of delivery to process a replacement. After this time, unfortunately, we will not be able to process your replacement request.